This article is excerpted from an HR best practices webinar that Clarity presented in partnership with Washington Nonprofits.
Human resources are the people that make up your workforce—from the largest corporation to the smallest business or nonprofit organization. They are the engine that power your ability to invent things, produce things, or deliver services. Humans bring the value to your enterprise. As a business or nonprofit organization, your employees are your greatest expense and your greatest opportunity.
Once hired, it takes 6 months for an employee to learn all aspects of their job, and an additional 6 months to become proficient at it. This means it takes a full year to begin to offset the cost and investment of the employer. To receive a return on investment of a full year of expenses associated with hiring, on-boarding, training, and supporting your new employee to proficiency, you really need to keep an employee for two years. This is why it’s important to find just the right fit for your position during the hiring process!
Here are six steps every organization should take to boost their chances of finding and hiring a great match.
1. Assess. First, take the opportunity to assess the needs of your organization. Do you have a strategic plan? Does the position you’re hiring for support the strategic needs of your company or organization? Is the position really needed? It could be that your organizational needs have evolved since you last hired. Would a restructuring of the position or different reporting structure better meet your needs and vision?
2. Determine organizational culture & values. This may be the most important facet of the hiring process. What are your organization’s core values, and how are those communicated to applicants, job candidates, and existing employees? If you have clearly identified your mission, values, and goals, you have a much better chance of honing in on a good match. A good match increases the likelihood that a candidate will be able to align with and adapt to the core values, expectations, and behaviors that make up an organization. A good match will minimize work drama, save money through reduced hiring and training, and increase retention.
3. Create, update, improve the job description. Make sure every employee has a job description containing the knowledge, skills, and abilities needed to perform the core functions of that position. It can be short and sweet, or detailed and complex, depending on the needs of the position.
4. Advertise. First you should consider whether internal recruitment will best serve your needs. Internal recruitment brings the advantage of knowing whether a candidate is a good fit for your organizational culture; they also likely have existing knowledge of the job responsibilities and may be able to quickly come up to speed in a new role.
Sometimes there isn’t an internal candidate that would make a good fit. If you decide to advertise externally, cast as broad and diverse a net as possible. Here is a list of common sites for posting and searching job openings: Indeed.com, monster.com, Craig’s List, Philanthropy NW, LinkedIn.
If there are relevant membership organizations, industry organizations, or list-serves, include them, as well as local & regional newspapers. Are there any means of advertising in minority communities? This will encourage diversity in applications.
You may also decide you want to include a supplemental survey that gives you more information about what the candidate is looking for in a job, if they will be a good fit for the culture of the company, or whether they bring other sorts of skills, experience, or perspective that might be beneficial for your organization.
5. Screen. Screen applications with HR staff and the manager, or person on staff who has the greatest knowledge of the job requirements. Ensure the confidentiality of the application and resume screening process. Screen all applications and resumes for qualifications, values and mission fit, job experience and achievements, and references before going to the interview stage.
6. Interview. Only interview top candidates. Establish who will conduct the interview—will it be a single manager or team? Prepare 10 quality interview questions in advance; questions that provide a good sense of skill set and organizational fit. Maintain consistency between candidates of interview team and questions asked.
This may seem like an exhaustive and exhausting process, but we can’t stress this enough—hiring the wrong person can be an expensive, time consuming mistake. Hiring the right person for your job can bring stability, sustainability, and significant return on investment.
With a little luck, and a lot of legwork, this six-step process can yield an excellent candidate for your position.
Next month we’ll talk about the on-boarding process. Can't wait until then? Watch the recorded webinar here: The Lifecycle of an Employee: HR Best Practices